What Should Tenants Know Before Approaching the Rental Dispute Center

A friend recently had a disagreement with their landlord about a tenancy renewal and some charges that appeared after the contract ended. They tried to resolve the matter through messages and meetings, but neither side was satisfied with the proposed solution. While researching the next steps, they came across the Rental Dispute Center (RDC) and started wondering how tenants normally prepare before pursuing a rental matter. Has anyone here gone through a similar situation in Dubai? What documents or communication records did you find useful when dealing with a rental dispute?

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